Refund Policy

Our Promise

We want you to be satisfied with your vocabulary learning experience. If something isn't working for you, let us know.

Subscription Refunds

Monthly Plans: You can cancel anytime. You'll keep access until the end of your current billing period.

Yearly Plans: You can cancel anytime. You'll keep access until the end of your current annual billing period.

Recent Payments: If you've recently been charged and the service isn't working as expected, contact us within 7 days for a refund.

When We Issue Refunds

• Technical issues preventing access for more than 24 hours
• Service not delivered as promised
• Billing errors on our part

When We Don't Issue Refunds

• Change of mind after reasonable use period
• Issues resolved within normal support timeframe
• Abuse of the service or violation of terms

How to Request a Refund

1. Contact us through our support channels
2. Explain the issue clearly
3. We'll review and respond within 3 business days

Important Notes

• We aim to resolve issues rather than issue refunds when possible
• Refunds may take 5-10 business days to process
• We reserve the right to investigate fraudulent refund requests